Robotic Automation as the Ultimate Efficiency Enhancer

Robotic Automation as the Ultimate Efficiency Enhancer

Our current work culture was formed in the days of the factory. Therefore, efficiency remains a high priority across industries and departments. But unlike the days of the factory, mundane and repetitive tasks have proven to be better suited for software than staff.

That’s where automation comes in.

According to the Harvard Business Review (HBR), “automation tools improve both business and employee performance. And automation can help combat burnout and improve work-life balance, which are critical retention strategies for companies adapting to a shifting labor market.”

Whether you’re looking to reduce turnover or supercharge your productivity, get familiar with all that Robotic Process Automation (RPA) technologies have to offer.

How Do We Define Robotic Process Automation (RPA)?

For a working definition, we look to LinkedIn, which offers this: “Robotic Process Automation (RPA) refers to the use of software robots or artificial intelligence (AI) to automate repetitive, routine, and mundane tasks within a business. RPA technology can be used to automate a wide range of business operations, including data entry, document processing, customer service, and finance.”

The result? A cross-departmental streamlining of tasks that frees up you and your employees for higher-value work. As automation increases, there’s typically an inverse reaction to human error, further increasing your organizational efficiency. More automation can also mean more cost reduction, since it can consolidate the work of many.

Why Reach for RPA?

There are reasons many of your competitors are already using robotic process automation.

Chief among them:

  • More employee bandwidth
  • Increased job satisfaction
  • Cost and time savings
  • Better overall accuracy
  • Improved customer satisfaction
  • Personalized customer experiences
  • Scalable workloads
  • Greater regulatory compliance
  • Continuous, 24/7 operation

Implementing automation isn’t just a good idea in a normal work environment, it’s also highly beneficial when times are more economically uncertain.

Again, HBR: “With real-time data, automation technology can now trigger immediate automations based on real-time changes in customer behavior or market conditions. Paired with artificial intelligence (AI), companies can use more advanced systems that are not only capable of performing repetitive tasks, but also use AI to learn, adapt, and make decisions based on real-time data.”

Potential RPA Risks to Overcome 

As with any new technology, you’ll want to keep watch for certain avoidable challenges.

For starters, you’ll need to ensure your team is properly resourced. That includes monetary resources and time resources, as both can be intensive in the early stages of implementation. Equally important are your cybersecurity and data integrity protocols. Without the proper protections in place, there’s a possibility the technology could open up your business to risk.

On a more humanized note, prepare HR that there could be potential disruptions to morale if layoffs or downsizing of staff occur due to automation. Have a plan to provide adequate support to anyone displaced in this process.

You may also need to evolve your training protocols as you upgrade your technology. Some pushback from staff who are more familiar with legacy systems isn’t uncommon, but when sufficient development opportunities are offered, it can help the process go much smoother.

Apollo Technical’s recommendation? “IT teams can play a crucial role in the successful implementation of RPA technology. They can help identify areas where RPA can be implemented, provide technical support, and ensure that security measures are in place to protect sensitive data.”

Moving Forward with RPA

The potential ROI of RPA is multi-fold. Not only can companies recoup their initial monetary investment, the potential time-savings and boost in org-wide job satisfaction are invaluable. And let’s not forget your customers whose experience is highly personalized – all of which are a far cry from the factory mentality.

 

Content created and provided by Extu.