Privacy & Security

At A-Power, we know how important it is to protect your personal information, because after all, the people that manage and operate this company is very much like you when it comes to private personal information. Whether you’re shopping online or in one of our stores, you can feel secure and safe knowing that the information you provide will be either encrypted or delete after a completion of a transaction.

Our Privacy Policy was developed as part of our commitment to provide you with the highest-quality products and services with the highest level of decency in dealing with our clients. This Policy is designed to assist you in understanding how we collect, use and protect the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

1. Information necessary to fulfill requested product and services orders.
2. To provide extra customer service based on optional information.
3. Statistical analysis to predict market changes and trends.
4. Marketing and other advertisement related items.

Typical information that is being collected includes your name, address, phone number, and email. You can choose not to provide this information however; we are not able to provide you with the services, products or information you may require. If you wish to acquire the information that has been collected, please contact us for further information. This information will not be released to any other company unless we get your written approval or are necessary to complete the product and services you have requested through this website. Please see the section under sharing for more information.

Anonymous information such as your postal code, phone code prefixes are used to assist us with things such as advertisement distributions.

In order to process your orders placed through this website, you must complete a simple user registration form. During registration, you will be required to provide your contact information, addresses, phone numbers and such. This information will only be used to assist us in processing the ordered you’ve placed through this website.

We may employ third party companies to perform certain functions on our behalf. These functions may include order fulfillment, package deliveries, marketing assistances, marketing research, and credit card processing. Such information is only released on a need to know basis to the contracted companies responsible for the product and services you wish to acquire.

Such companies include:

1. Fedex Canada, 5985 Explorer Drive, Mississauga, ON, L4W 5K6
2. UPS Canada LTD, 6285 Northam Drive, Suite 400, Mississauga , ON L4V 1X5
3. Canada Post, 2701 Riverside Drive, Ottawa, ON, K1A 0B1
4. Equifax Canada Inc., Consumer Relations Department, Box 190 Jean Talon Station, Montreal, Quebec, H1S 2Z2

We will link to third party websites on occasion so that we can provide you with information that may pertain to the related product or services. However, we ensure the websites we link to are completely legitimate and secure. No personal information will be provided unless we obtain written approvals from you. However, this privacy statement only includes websites that are operated and owned by A-Power Computer.

Portions of our website are encrypted using the highest level of protection. We take precautions to protect our customer’s information. When you submit sensitive information, it will be protected both online and offline using some of the industry leading encryption technologies.

When you registration and order form asks you for your personal information such as your credit card, address and phone number, the information is encrypted and is protect with the best encryption software currently available. Our SSL certificates are signed by Comodo (www.comodo.com) and are of the highest level of encryption offered (128-bit encryption). To learn more about SSL technologies, please visit this website (SSL Definition).

Access to our information database is highly restricted. A-Power Computer operates in secured facilitates that require all employees to check in authenticate before allowing access to such system and information. Security cameras are placed throughout the building with multiple alarms in and around our offices and datacenters. Only employees that require certain pieces of information will have access. They will not be given access to information not necessary to the tasks that they perform.

If you would like to have your financial history, purchasing history, and other identifiable information purged from our systems, please contact us via the contact page. For future transactions, you will be required to re-enter all information.

All of A-Power’s internal systems are located in secure facilities. Only authorized staff will be granted physical access to our servers.

You can update and delete information under the profiles page linked to from the top of this website. Some information cannot be delete yourself so in such circumstances, please contact our webmaster ([email protected]) so it can be removed as requested. You must have your username and password in order to access such information. If you do not remember your login credentials, please contact one of our customer services reps for more information. Please be prepared to submit information so we can verify your identity.

We may update our policy at any time. We will post any changes to this page as necessary. If any material changes to this policy, we will notify you of the preferred means of communications defined within your user profile. We may place such information on this page, or any other pages owned by A-Power Computer.